Terugbetalingsbeleid

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your jewellery must be in the same condition that you received it — unworn, unused, undamaged, with any original tags attached, and in its original packaging. You’ll also need your receipt or other proof of purchase.

To start a return, you can contact us at lindevermeernl@gmail.com.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us at lindevermeernl@gmail.com if you have any questions about returns.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the jewellery is defective, damaged, or if you received the wrong item. Include your order number and, where applicable, photographs of the issue so that we can assess it and make it right.

If an item is defective, damaged upon arrival, or incorrect, you will not be responsible for the return shipping costs where required by applicable law.

Exceptions / Non-Returnable Items

Some items may not be eligible for return.

For hygiene reasons, certain sealed items may also not be returnable once the seal has been removed.

If you are unsure whether your item is eligible for a return, please contact us at lindevermeernl@gmail.com before sending it back.

Exchanges

We do not offer direct exchanges.

The fastest way to get the item you want is to return the original item in accordance with this policy and, once your return has been accepted, place a new order for the new item.

14-Day Right of Withdrawal

You have the legal right to cancel your online order within 14 days of receiving your order, without giving a reason.

To exercise this right, you must contact us within the 14-day period and clearly let us know that you wish to cancel your purchase.

After notifying us, you must send the item back to us within 14 days.

The jewellery must be returned in the same condition in which you received it. You may inspect the jewellery as you would in a physical shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the item.

When you exercise your right of withdrawal, we will refund the price paid for the returned item and the standard delivery cost. Additional costs for an upgraded or express delivery option are not refundable where standard delivery was available.

You are responsible for the direct cost of returning the item unless the item is defective, damaged, incorrect, or we have agreed otherwise.

The 14-day right of withdrawal does not apply to personalised or custom-made jewellery where the applicable legal exception applies.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If your return is approved, we will issue the refund to your original payment method.

Please allow some time for your bank or payment provider to process and post the refund to your account.

If you have not received your refund after 15 business days from the date we approved it, please contact us at lindevermeernl@gmail.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: lindevermeernl@gmail.com

Nothing in this policy limits or excludes any mandatory consumer rights that apply under applicable law.